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Returns, Refunds & Exchange Policy

Merchandise once billed can be exchanged within 21 days, if you want an exchange Vittallfashion.com must be informed within 24hrs after receipt of the order. The product must be in the same condition as sent to you and in saleable condition, for which a conformation email will be sent to you after verifying the product by Vittalfashion.com. Note, exchange or credit note will be provided, no cash refund can be made. However for only any stitching problem on your garment or if you have received any damaged accessory (juti, kilangi, mala, safa, scarf, dupatta), your merchandise will be replaced, provided the problem has been informed to the Head office via email info@vittalfashion.com within 24hrs after receipt of the product. Also note that the product will be considered for replacement only after you have received a confirmation from us by email.


We do not guarantee the garment’s embroidery and against its color bleeding.


We aim to keep every item on our website in stock. However if there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase. You then have the option of either substituting for another item confirming via email or the money will be refunded to you.

VITTALFASHION.COM is committed to providing its customers, complete satisfaction. Vittalfashion.com strives to enhance the shopping experience of its customers, while providing the best quality products and services.

In order to ensure the same, VITTALFASHION.COM is always ready and willing to go the extra mile for its customers.


In case you are unsatisfied with the product received from VITTALFASHION.COM, you may contact the Vittalfashion.com with your complaints/ feedbacks at who shall revert back to you at the earliest.     
info@vittalfashion.com .


Please note that for creating a desired fit, pattern and look of a product, alterations are required from your local tailor.


In case the customer does not have access to local alteration facilities, VITTALFASHION.COM recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:

- Buy unstitched items from us and get them tailored by your personal stylist or boutique.


- Try to choose as shown options to minimize errors.


- Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.


- Send your best fitting garment as sample.


- Ask us to send you the dummy garment for the fittings & style approval before we start working on your original outfit or item.

 

PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM –

On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery.

Customer should also lodge a proper complain with the local office of the courier agency, so  Vittalfashion.com  may peruse the same in future, so as to avoid such occurrences in future.

In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact VITTALFASHION.COM at info@vittalfashion.com, within 24 hours of receipt of product. 
Kindly retain all packaging materials and product until receipt of instructions of the Vittalfashion.com regarding the same.

In case of any other complaints, email VITTALFASHION.COM at info@vittalfashion.com, within 24 hours of receiving the product.

DO NOT return any product, before receiving confirmation from VITTALFASHION.COM for the same. In case any product is returned without such confirmation, VITTALFASHION.COM does not guarantee any credit or replacement of the product.

The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Vittalfashion.com shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.

All defective products being returned to VITTALFASHION.COM shall be done ONLY through registered airmail/courier.

All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.

All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Vittalfashion.com within seven (7) working days from receipt of confirmation.

Safe receipt of defective product by VITTALFASHION.COM is sole responsibility of the customer.

While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then VITTALFASHION.COM shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Vittalfashion.com may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES. 

PARTIAL REFUNDS


In case of multiple products being ordered, if for any reason whatsoever, VITTALFASHION.COM in unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, VITTALFASHION.COM shall agree to refund amount as against such non-deliverable products.

CREDIT  ISSUES :

Kindly note that credit against the customer’s credit card account normally takes three (3) business days to be processed. Thereafter, the corresponding Bank of  the customer’s  may take about two (2) business days  from the  date of VITTALFASHION.COM processing the same, to show the said credits on the customer’s accounts. Customer may check the credits in their next credit card statement.

OBLIGATION OF VITTALFASHION–

VITTALFASHION.COM shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.

VITTALFASHION.COM shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, you may be requested to select an alternate product, which shall be sent to you, at the cost of Vittalfashion.com. 

VITTALFASHION.COM shall bear all costs for shipping and delivery of the altered/modified/alternate product alterations and modifications of the products. VITTALFASHION.COM shall not refund any amount under any circumstances, whatsoever. 

In the event of the error having occurred on the part of the VITTALFASHION.COM, it shall still bear costs of alterations/modifications.

Notwithstanding the above, VITTALFASHION.COM is under no obligation to accept any returns or provide any replacements or exchange or store credit. Vittalfashion.com shall have sole discretion to assess each case separately.

 

ORDER TRACKING:


Checking Order Status: 
If you have placed an order with customercare@vittalfashion.com, you can check the current status of your order by entering your order number on our Order Status page. 

Credit card authorization and address verification must be received from our payment gate way prior to processing. 

If we have a question about your order, we will contact you by phone or please call us at 
09036026261 any time or email us. 

Order Status Messages: 


-Payment Confirmed (Awaiting Shipping): 
Your payment has been confirmed from our payment gateway. Your order is in manufacturing process. If the item is available in stock, then it will be shipped in 2-3 days. 

-Awaiting Confirmation of Payment: 
Your payment has not been confirmed from our payment gateway during the order process. Your order will get in the manufacturing process after we get the confirmation. 

-Order Shipped & Completed: 
Your order has been shipped. You may get the tracking number from our shipping department at customercare@vittalfashion.com

-Payment Failure: 
Your payment has not been confirmed from our payment gateway.  Please get in touch with your bank in case of any clarifications required. 

-Order Declined: 
Your order has been declined from our system. Your credit card has not been charged for the order.

In case of any queries please choose from the list of subjects below to contact us via email. This allows us to route your concerns to the correct department and reply as quickly as possible. You can also email us directly at customercare@vittalfashion.com to immediately get the best possible solutions and information.

Sizing :

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you. Due to the nature of different fabrics the given measurement can differ marginally.
 
Wash care instructions:


We are responsible for what we sell, We request you to read the washing instructions carefully as stated on the tag of the merchandise and follow the same to avoid damage to it. We recommend only Dry clean for cotton, silk and silk blended fabrics, no guarantee for jerry and dry cleaners faults.
 
Color display:


We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
 
Disputes:

Disputes if any should be subject to Bangalore Jurisdiction.

The Company reserves the right to amend and/alter any of the above terms and conditions at its sole discretion.

NOTE:

1: Customers must provide full, accurate and legible information in the order form. Telephone number/mobile number is must for most countries.


2: Vittalfashion.com will not be responsible for wrong delivery due to incorrect and/or incomplete address supplied by the customer.

3: All prices are in US Dollars, payable to “vittalfashion.com “at par in Bangalore, India.


4: All credit card payments must be authorized online. In the event of non-authorization of any credit card, vittalfashion.com is not responsible for all or part failure or non-acceptance and non-authorization of such credit cards.

5: VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. They are entirely your responsibility.


6: Customers must provide up to 4 weeks for processing and delivery of orders. In the event of any order that cannot be processed within 4 weeks, vittalfashion.com will inform the customer at the earliest.


7: While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes and differences in display output due to lighting and digital photography. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.


8: All items offered are subject to availability at the time of placing your order.

 
9: All transactions are subject to Bangalore, India jurisdiction only.


10: As most items are custom made, refunds or exchanges cannot be entertained.


11: Designs and prices are subject to change without notice.

12: The prices featured in vittalfashion.com are exclusive of worldwide home delivery charges by 1st class courier service. Shipping charges are applicable as per the customer's destination country. 

 13: We take every good care to ship the orders in good condition, properly polythene packed and then packing paper wrapped. However, the package may be damaged due to delivery procedure and custom procedure at the destination country and we will not be responsible for the same.


14: Please provide us with your exact measurements in inches or centimeters. Do not add to your actual measurements. We will make the correct allowances for fabric shrinkage and for your comfort. 

15: Stitched blouses are included with the saree as shown in the photograph only when the description clearly says so. Many sarees can be ordered either with a plain blouse that matches the saree, or designer blouse at extra charge.

Limitation of Liability:
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Vittalfashion.com  or any of its employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Vittalfashion.com  Web  site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of  Vittalfashion.com  has been  advised  of or  should have known of  the possibility of such damages. In no event will Vittalfashion.com. Be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six month period proceeding the date on which the claim arose.

Caution!
In case of any doubts user may seek clarifications from Vittalfashion.com through Email: info@vittalfashion.com and should not use any service/place order before he gets a written clarification about the same.


Users of Vittalfashion.com are supposed to have thoroughly read and understood all the terms and conditions mentioned herein. Users are considered to have unconditionally agreed, approved, understood and accepted all the terms, conditions, procedures, risks and consequences of using the products/services at Vittalfashion.com.  And they cannot, at any time, claim ignorance of any or all of them. All relationship of any user whosesoever situated is governed by and in accordance with the laws of Bangalore, India.